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My Account
How do I create an account?
	1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
	Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
	Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We currently utilize ground shipping methods but we'll offer more options in the future. (All orders over $100 have free ground shipping with an estimated 1-4 day delivery ETA, delivery to the Northeastern US is typically a 1-2 day ETA)
I forgot my password.
	Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
	Please click here for more information on returning an item.
I received the wrong product.
	If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
	We offer a 1-year guarantee on all remanufactured ink and toner products we sell. This 1-year guarantee states that our products will operate normally when using in the manufacturer-approved operating conditions for the useful life of the consumable supplies or 1-year from the purchase date, whichever comes first. Please note that printer supplies do not actually indicate how much actual ink or toner is physically remaining in the cartridge, printers use an "estimated" remaining supply level calculated based on the number of pages printed, the estimated page coverage on average for your print jobs, and expected page yield, not how much ink or toner actually remains in the cartridge. We consider an ink or toner to be "consumed" beginning at 15% or less of the estimated remaining supply in the cartridge. We will offer an exchange for any defective products within that 1-year guarantee window. Any OEM Products are sold without warranty of any kind from us, your warranty for Genuine/OEM products would be with the manufacturer (e.g. HP, Xerox, Lexmark, etc.). Supply products not purchased from us, Genuine/OEM Supplies, or consumed supplies are not eligible for return or exchange. Printer and computer hardware warranties vary depending on the manufacturer, they will be stated in the "Product Description" field in the product listing. For non-defective items, we have a 20% re-stocking fee and do not offer pre-paid return shipping labels, but we do accept these returns within the same 1-year return period. Please see our Terms & Conditions for complete details regarding our general store and website policies. Please contact us via email for product support, inquiries, or to begin a return.
When will my order ship?
	All orders placed before 3PM EST will ship out the same day unless an item is backordered. We will notify the email address on your account if any item is backordered and provide an estimated ship date. You will receive tracking information within 24-48 hours after we've received payment and the order has been processed. Please be patient, we update all tracking information the "old school" way and there may be a delay, but if the order was placed before the 3PM EST shipping cut-off, it's on the way to you already!